Accounts & Verification

Silo uses a three-tier account system. Each tier requires a different level of verification and unlocks different capabilities. This page explains how to create an account, what each tier requires, and how to upgrade.

Creating an account

To create a Silo account, connect a wallet on any supported chain and provide an email address or phone number. This creates a Personal tier account with no additional verification required. You can immediately claim a username, set receiver preferences, and start sending and receiving peer-to-peer payments.

Tier 1 — Personal

No identity verification required. Sign up with a wallet and an email address or phone number. KYT (transaction screening) is applied to all payments. Personal accounts can send and receive peer-to-peer payments with other Personal and Plus users. They cannot buy from merchants or receive payroll. For full details on limits, fees, and capabilities, see Three-Tier System.

Tier 2 — Plus

Requires KYC (Know Your Customer) verification: a government-issued ID and a selfie, submitted through Sumsub. Verification typically completes within minutes. Plus accounts unlock lower fees, higher transaction limits, and the ability to buy from merchants and receive payroll. Everything a Personal account can do, Plus can do too.

Tier 3 — Business

Requires KYB (Know Your Business) verification: business registration documents and beneficial ownership information, submitted through Sumsub. Business accounts unlock the lowest fees, the highest limits, and the ability to accept customer payments (Commerce sub-type) or send payroll (Payroll sub-type). The sub-type is selected during onboarding and locked to the account. Businesses that need both can request a review to add a second sub-account.

How to upgrade

Upgrades are available from within your Silo account. When you initiate an upgrade, you'll be guided through the verification process for the next tier. Your existing username, receiver preferences, and transaction history carry over. Upgrades take effect as soon as verification is approved.